FAQs

Shipping Time- It may take up to 2-3 weeks to receive all of your items. 

Orders Shipped Separately- Most items in your order will be shipped separately depending on which warehouse stores each item.

Returns & Refunds- All items on our site are custom made to order, which means we don't house any inventory. Due to this, we do not accept returns. Please reach out to the Swag LoveBiome Customer Service team if you have an issue with your order. 

Order Status- You will receive emails throughout your order process. You will be emailed when your order has shipped. This email will also contain a tracking number to follow your order. If you created a Shopify account during checkout, you can log into it to view the current status of your order. 

Bulk Orders- If you would like to order 60 or more items (ex. 30 shirts and 30 notebooks), please email swag@lovebiome.com for more information regarding bulk pricing. 

Email Confirmation- Often emails from our site go to junk mail. Please check there if you are expecting an email from us.